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System design interview question

Design a multi-tenant issue tracker like Jira

Hard · System design (HLD) · Company tags: Atlassian

The prompt

"Design a multi-tenant issue tracker. Every customer configures their own issue types, custom fields, and workflows — one team's 'Bug' has different fields and states from another's. Then they query and report across all of it. A hundred thousand customer organizations."

What this round really tests

schema flexibility at scale, which is a genuinely hard and under-appreciated problem. Every tenant effectively defines their own data model, so you cannot use a fixed schema — but the obvious flexible alternatives (a JSON blob, or an entity-attribute-value table) each break down for querying and reporting. The distinguishing content is how you get both per-tenant flexibility and efficient search.

Clarifying questions worth asking

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